Developing Experienced Managers – enabling more experienced managers to develop their skills in ways that time alone cannot ensure, helping them to become really effective task and people managers.

Essential Supervisory Skills – covering the key elements of supervision, vital for ensuring a smooth transition from hands-on work to management.

Managing Change – indetifying tomorrow'a challenges and showing how to adapt today's attitudes, habits and beliefs to face the future successfully.

Team Planning and Building – how to motivate staff to work positively as a team, not just as a group of individuals, frequently across time and distance barriers.

Performance Management and Review – looking at staff appraisals and performance reviews: how to use them to develop and motivate staff.

Recruitment and Selection Interviewing – how to select the right staff – the most expensive and valuable asset in any organisation – by adopting professional interviewing techniques.

Managing for Customer Care – how to develop a positive strategy for good customer care - the heart of every successful business.

Facilitating and Managing Meetings – how to make your meetings and events as productive, positive and worthwhile as possible.

Coaching for Performance – improving staff development by boosting their motivation and stimulating their day-to-day performance.